AI Assistant

Patch: Your AI Compliance Assistant

Patch is an AI assistant built into the chat system. Named after the robot from Interstellar, Patch is practical, direct, and occasionally witty. It knows your compliance framework, can search your knowledge base, and can propose changes for your approval.

What Patch can do

  • Answer questions: compliance status, CyFun framework concepts, control requirements, next steps
  • Search your wiki: find policies, procedures, and controls by topic, not just exact title match
  • Explain gaps: show which controls have missing evidence and what to do about them
  • Propose changes: suggest edits to wiki pages, with approve/reject before anything changes

Getting started

Patch automatically creates a direct message (DM) channel with you when you first open the chat widget. You'll see a welcome message explaining what Patch can do.

Open the chat widget (bottom-right corner of the screen) and look for Patch in your direct messages. Patch has a purple avatar to distinguish it from human team members.

Patch chat interface showing the welcome message from Patch and the message input field at the bottom
Open the Patch channel from the chat sidebar to start asking compliance questions.
Patch answering a compliance-status question with the live readiness numbers and clickable links to the dashboard and quick-start roadmap
Patch responds with structured answers: references to CyFun controls and wiki pages are shown as clickable links.
Tip: You can also @mention Patch in any channel. Type @Patch followed by your question, and Patch will respond right there in the channel: no need to switch to the DM.

Asking questions

Just type naturally. Patch understands questions about your organisation's compliance status, CyFun framework, and the content in your wiki. Some examples:

What's my compliance status?: Patch checks your evidence completion percentage and top gaps
What does PR-AC-01 require?: Patch looks up the control details and explains what evidence you need
Do we have a backup policy?: Patch searches your wiki and returns matching pages
What should I work on next?: Patch identifies your biggest gaps and suggests priorities
Explain NIS2 in simple terms: Patch explains compliance concepts without jargon

Patch responds in the same language you write in: Dutch, French, or English.

Wiki page links

When Patch references a wiki page, it uses [[page-slug]] format. These render as clickable links in the chat: click to jump directly to the page in the Documents tab.

Plans: approve before Patch acts

When you ask Patch to change something (update a wiki page, add content), it doesn't act immediately. Instead, Patch creates a plan: a proposal showing exactly what it wants to do.

Plans appear as purple cards in the chat with two buttons:

✓ Approve

Patch executes the plan and posts a confirmation when done.

✕ Reject

Nothing changes. Patch acknowledges and you can refine your request.

Patch plan card proposing to add nine missing sections to the existing access policy, with the target document linked and a draft preview shown below
A plan card shows the target document and a draft preview before anything is saved. Here Patch chose to extend the existing access policy rather than create a duplicate.

Patch picks the best-fitting existing document for a change: if you already have a policy that covers the topic, it extends that one (adding only the missing sections) instead of creating a near-duplicate. The plan always names the target page so you can see where the change lands.

Important: Patch never modifies your data without your explicit approval. Read-only actions (searching, checking status) happen immediately, but only write actions require a plan. Patch will also refuse to edit system-managed pages (integration sync results, framework templates): those are kept in sync automatically and are edited at their source, not in the wiki.

Improving documents with Patch

On any wiki page, open the ⋯ More options menu (top right) and choose Improve with Patch. Patch loads a pre-built prompt, smart enough to know the page context:

  • Policy pages: Patch reviews the document for gaps, weak language, and missing CyFun control links
  • Report pages: Patch analyses your compliance score and drafts an executive narrative with improvement priorities
  • Control pages: a Generate Policy Draft card drafts the policy that satisfies this control. Patch routes the draft into the best-fitting existing policy (extending it) and shows you the target before saving

The Patch chat opens automatically with the prompt pre-filled: review it and send to start the conversation.

Using @Patch in channels

In any chat channel, type @Patch to get Patch's attention. The mention autocomplete will suggest Patch at the top of the list. Patch responds in the same channel, so your whole team can see the answer.

This is useful for quick questions during team discussions: no need to switch to the DM.

Audit trail

Every action Patch takes is logged. Plans record who approved them, when they were executed, and what changed. This audit trail is part of your compliance record: you can always trace what Patch did and who authorised it.

What Patch knows

Patch has access to:

  • Your organisation's CyFun framework (controls, evidence requirements, assessment scores)
  • Your wiki pages (policies, procedures, plans: found with hybrid semantic search, so you can describe what you need in your own words instead of guessing the exact title)
  • Your compliance status (evidence completion percentage, top gaps)
  • CyFun framework knowledge (what each tier means, how controls map to NIS2)

Patch does not have access to other organisations' data. Everything is scoped to your organisation.

Related

Search (Cmd+K)

Find pages, controls, and actions instantly from anywhere

Documents

Browse and edit your policies, procedures, and compliance wiki